Exchange Policy

At IMAI DESIGNS, we are dedicated to providing high-quality products and exceptional customer service. While we do not offer exchanges, we will replace items only in cases of damage or defects. Customers must report any such issues and return the item within 2 days of delivery.

Eligible Exchange Cases:

• Damaged or Defective Products: If you receive a damaged or defective item, contact our Customer Support team within 1 day of delivery. We will arrange a replacement at no extra cost.
• Mismatched Products: If you receive an item that does not match the description or specifications on our website, notify us within 1 day. We will work with you to resolve the issue and arrange a replacement.

Items not Eligible for Exchange:

• Products without their original packaging, including all accessories and tags.
• Items that show signs of use, wear, washing, or damage caused by the customer.

How to Initiate an Exchange:

• Contact our Customer Support team at imaidesigns2@gmail.com or via Instagram DM within 1 day.
• Provide your order number and details of the issue.
• Our team will guide you through the exchange process.

Replacement Process:

• Once we receive and inspect the returned item, we will process your replacement.
• If eligible, we will ship the replacement product within 9 calendar days at no additional cost.

Questions or Concerns:

• For any inquiries, reach out to our Customer Support team at imaidesigns2@gmail.com or via Instagram DM. We are here to ensure a smooth shopping experience.